Cognisant Psychology
Frequently Asked Questions
Do I need a referral?
Strictly speaking, no. However, it is often helpful to touch base with your General Practitioner if you're noticing your mental health deteriorate. We also often work together to best support you. Your General Practitioner can also provide with with a Mental Health Care Plan which entitles you to 10 Medicare rebated sessions of psychological therapy per year. This does not apply to couples counselling or NDIS participants.
What do I need to do before my first session?
Strictly speaking, no. However, it is often helpful to touch base with your General Practitioner if you're noticing your mental health deteriorate. We also often work together to best support you. Your General Practitioner can also provide with with a Mental Health Care Plan which entitles you to 10 Medicare rebated sessions of psychological therapy per year. This does not apply to couples counselling or NDIS participants.
What if I need to cancel?
Twenty four hour’s notice is required to avoid late cancellation fees. Should you cancel your appointment within this window, a $100 late cancellation fee applies. This is not covered by Medicare or NDIS. If you fail to cancel and do not attend session, the full appointment fee will be charged.
What if I run late?
Sessions run for fifty minutes and generally commence either on the hour or half hour. There is a reason sessions are designed this way, and once this time period is compromised it can interrupt the quality of the therapeutic episode. As such, if you are running more than 20 minutes late, it will be considered a “no show” appointment and the full cancellation fee will apply. To avoid this, there is always the option of conducting sessions via telehealth.
How does telehealth work?
Telehealth runs off a platform called Halaxy. No additional software is required and a link is sent prior to each session.
How is my information stored?
Cognisant Psychology will not use your personal information for any purpose which is not related to the services we provide to you or for any purpose for which you would not reasonably expect us to use this information. Cognisant Psychology is committed to ensuring that the information you provide is secure. To prevent unauthorised access or disclosure, we have put in place precautions to safeguard and secure your personal information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.
All information and case information is stored and disclosed in line with the Australian Psychological Society Code of Ethics. This is freely available at https://psychology.org.au/getmedia/d873e0db-7490-46de-bb57-c31bb1553025/aps-code-of-ethics.pdf.
How do I book?
You can book either via the online by booking system or contacting Molly via email, text or phone call. Please see the contact section of this website for this information.